ISO Certifications

ISO 20000-1

Information Technology Service Management Systems

Why do you need the ISO 20000-1 certification? Allow BlueWolf’s Certification experts help you decode the plethora of benefits offered by this international benchmark for IT service management.

ISO 20000-1 Information Technology Service Management Systems

What is ISO 20000-1 Information Technology Service Management Systems?

The ISO 20000-1 standard is the internationally recognized standard for information technology service management. It is the global benchmark that offers a practical set of guidelines to be implemented for meeting customer expectations. The service management sector for information technology is rapidly growing with intense market competition. Without the presence of an international standard for quality management, it is difficult to sustain business in the long run. ISO 20000-1 certification helps your organization determine the quality of your operations, and communicates the same to your customers. The framework it provides inspires customers and increases market exposure. IT service management companies like yours need resource optimization. ISO 20000-1 specifically concentrates on resource acquisition and optimization. The standard plays a pivotal role in business continuity management as it provides a pattern for holistic control.

What are the benefits of the ISO 20000-1 Information Technology Service Management Systems and certification?

Competitive edge - Getting ISO 20000-1 certification helps companies to demonstrate their efficacy. The framework of ISO 20000-1 guides management to establish an effective and reliable service management system. It helps to differentiate the strength and efficiency of your company from your rivals.

Enhanced productivity - The framework helps to enhance productivity and generate a sense of proactivity among your stakeholders. The standard helps to standardize everything including creating effective policies and procedures for service management. Therefore, your workers face less confusion and greater productivity.

Zero cost for penalties - ISO 20000-1 helps to understand and meet relevant regulations. Therefore, your company will be more compliant and avoid penalties. This way, your company can save money that would have otherwise been wasted on penalties, and keep your reputation intact.

Market exposure - ISO 20000-1 certification opens the door for both domestic and international market exposure, hopefully leading to more contracts won.

Customer confidence, brand loyalty, and revenue - ISO 20000-1 focuses on customer satisfaction. Therefore, by complying with the standard, your customers will enjoy a more premium service, which induces a sense of confidence and reliability in the brand. As a result, companies establish a strong brand followed by a stabilized revenue margin.

Information Technology Service Management Systems and certification
main clauses for the ISO 20000-1 Information Technology Service Management Systems

What are the main clauses for the ISO 20000-1 Information Technology Service Management Systems?

Clause 4 - Understanding the context of the organization is essential before implementing your ISO compliance strategies.

Clause 5 - Delegation through relevant leadership is necessary for an effective IT service management company. Establishing a team of effective leaders is pivotal.

Clause 6 - Plan the actions according to priorities.

Clause 7 - Clause 7 focuses on supporting relevant resources. Technical and proper infrastructure for the workers is necessary to produce premium services for client satisfaction.

Clause 8 - Conducting effective operations to ensure that the needs of the target segment are met is critical to the success of the system. The main operations include - relationship & agreement, service design, implementation, & transition, service portfolio, supply & demand, and service assurance.

Clause 9 - Organizing performance evaluations from time to time is required to ensure the expected performance is being optimized.

Clause 10 - Continual improvement is the last clause that asks the management to continually review the system for timely modifications.

Certification Process

Commitment – A trusted certification body is chosen and you set an audit date with them.

Pre-assessment – If you wish, an assessment before the two rounds of audits is performed.

Stage 1 Audit – Your management system is checked. It ensures compliance and effective implementation of an accurately monitored scope of the management. At this stage, the professionals also determine whether the internal audit has been completed. If everything passes the standard’s requirements, the auditors confirm the stage 2 audit.

Stage 2 Audit – After processing the result of the stage 1 audit, the second round is conducted by the auditors. A report is issued, and your organization checks and gives the final approval

Issuing the certification – With the successful completion of the two rounds of audits and assessment, the certification body issues the certification.

Surveillance Audits – Every certification lasts for 3 years. The external certification body organizes annual audit programs to ensure ongoing compliance.

How Can Blue Wolf Certification make your certification journey smoother?

  • Blue Wolf is a regional auditor for an accredited ISO certification body that offers a certification program with an annual surveillance audit to ensure 100% ongoing compliance.
  • Our audit programs are designed to ensure that your management system successfully conforms to the clauses of ISO 20000-1 as well as the policy and objectives of your company. We are available online with exceptional customer care and support. Talk to our experts or directly hire us to complete your certification journey.
  • Our service includes -
    • Stage 1 and 2 Audits
    • Issuing certification
    • Surveillance Audits

Get our remote service or meet with our professionals in person to get certified. Request a quote now!

Blue Wolf make your certification journey smoother

Frequently Asked Questions

1. What is the purpose of ISO 20000-1 Information Technology Service Management Systems?

The purpose of the ISO 20000-1 is to help information technology service providers meet customer expectations. With the framework it provides, companies determine the needs of their target segment and meet those needs to ensure a high level of satisfaction.

2. What are the benefits of getting ISO 20000-1 certification?
  • Customer satisfaction
  • Stabilized revenue
  • Market Exposure
  • Quality management
  • Best optimization of resources
  • Fewer penalties and waste
  • Competitive advantage
3. What are the ISO 20000-1 certification requirements?
  • Leadership
  • Planning
  • Support from an effective service management system
  • Operations
  • Performance evaluation
  • Continual improvement

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